Privacy Policy

PRIVACY POLICY

Editorji Technologies Private Limited (“We”, “Our”, “Us”, “Company”), where such expression shall unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns) own and/ or operate the website hook.online (“Website”, “Our Website”, “Site”).

1. Our Commitment

The Company knows that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. We are strongly committed to your right to privacy and to keeping your personal information secure. Our privacy practices are fully disclosed, to earn your trust and confidence. We encourage you to read our privacy statement to understand what types of personally identifiable information we collect and how we use this information.

2. Privacy Policy

The Privacy Policy describes the information we process to support our Site and other Services and features offered by the Company (hereinafter referred to as “Services”). The information we learn from customers and/or users helps us personalize and continually improve your experience.

This Privacy Policy applies when you use/visit our site, mobile or tablet application, or any other online service that links or refers to it. It does not governs or apply to information collected or used by the Company or its group companies through any other means.

By visiting and/or using our website, you agree to this Privacy Policy. We strongly recommend you read this privacy policy so that you understand our approach towards the use of your personal data. We reserve the right to modify this privacy statement at any time as in required.

3. What Information We Collect?

We collect information directly from user(s) , from third parties and automatically through our websites/mobile applications.

Registration for the Services may require that you supply certain personal information such as name, age, sex, contact number, email address and demographic information (area, location, IP address etc) to register. To aid convenience, you may also register or link your account through third party accounts such as Facebook, Google etc.

We collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. Your IP address does not identify you personally. We also collect and may store information that your computer or mobile device provides to us in connection with your use of our website/apps such as your browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs. We also receive information when you view content on or otherwise interact with our website/app/services, even if you have not created an account. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic on the website. This information may also be used by our advertisers/third party companies to personalize content, ads etc.

4. How We Collect Information?

We collect information directly from you when you register/sign up with us for our Services,
We collect information (whether you are registered or not registered with us) when you browse our sites/apps, open or respond to an email from us (promotional or informational),
When you post a comment on our website or raise a query/question to us through phone or email,
We collect information from you when you register with us by linking your social media or third party accounts. By doing this, you are authorizing them to share with us certain information from such accounts, and authorizing us to collect, store, and use this in accordance with this Privacy Policy,
We collect information from you using third party tools, browser cookies and web beacons in order to improve user experience,
Device Information We may collect non-personal information about the computer, mobile device or other device you use to access the service, such as IP address, geo-location information, unique device identifiers, browser type, browser language and other information for the purpose of providing customized information on the browser,
Location Information Our mobile application and websites may capture your current location if you choose to enable GPS feature in the app or browser and also to facilitate delivery of products you purchase via our platform.

Cookie Policy , Pixels and Tracking

Cookies are small text files which contain a small amount of information that is downloaded to your computer or mobile device when you visit a website. When you visit the website again, or visit partner website which recognises that cookie, your device is able to communicate with our website and the website can read the information held in that cookie.

We use Cookies to help you efficiently browse our website and to save you time by not having to re-enter your details/preferences each time you visit. Cookies allow us to provide you with information and show you content relevant to you. We also use Cookies to analyse how our customers interact with our website so we can improve the customer journey.

You can choose to accept or decline cookies in your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to reject cookies if you prefer. This may prevent you from having complete website experience by affecting the access to some of the links, services or features. Information collected by cookies and web beacons is not personally identifiable.

5. How We Use the Information We Collect?

a) To Provide and Manage the Services You Request: This includes, for example, processing your subscription, sending you electronic newsletters, or enabling you to participate in the features provided by the Services. It also includes providing personalized content and recommendations to you, including by email. Through such features, we are able to bring you information and content tailored to your individual interests and needs.

b) To Reach You: We may periodically contact you with offers and information about the Services and our affiliates, including in connection with your accounts, online surveys, legal notices, news stories, new features, new products that you are entitled to access, and other important information. You may opt out of receiving commercial email messages from us by following the instructions contained in those email messages.

c) To Customise Advertising: We may use your information to facilitate the delivery of targeted ads, promotions, and offers to you, on behalf of ourselves and advertisers, on and off the Services.

d) To Understand You Better: The Services conduct research on our users’ demographics, interests and behavior based on the information we collect. We do this to better understand and serve our users, and to improve our products and services.

e) To Protect the Rights: We may use your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Company, its employees or agents, or other users and to comply with applicable law.

f) Consent: We may otherwise use your information with your consent or at your direction.

6. How We Share Your Information?

We may share your information with third parties for other business purposes as follows:

Through Social Media Services: If you log into the Services with a social media service or if you connect a social media account with the Services, we may share your information with that social media service. The social media services’ use of the shared information will be governed by your social media account settings. If you do not want your information shared in this way, do not connect your social media service account with your Services.
Business Partners: We may also share your information with business partners to provide you with services that you request.
Service Providers: We may share information with vendors providing contractual services to us, such as hosting vendors, advertising service providers etc. We also may share your information, including your payment information, as appropriate to process your payments for the Services or complete a transaction.
Public and Government Authorities: We may share your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, our employees or agents or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.
Affiliate Companies: We may share information within our family of affiliated companies and business associates.
Third Parties for Content, Ads, or Functionality : When you use our Services, third parties may collect or receive certain information about you and/or your use of the Services through the use of cookies, beacons, mobile ad identifiers, and similar technologies, in order to provide content, advertising, or functionality or to measure and analyze ad performance, on our platforms. This information may be combined with information collected across different platforms, online services, and other linked or associated devices. These third parties may use your information to improve their own services and consistent with their own privacy policies.
Merger: In the event the Company is merged with or acquired by another company or in case of reorganization or restructuring of business, we and Our affiliates may share your personal information, wholly or in part, with another business entity.
Surveys and Promotional Activities Conducted for Site: Surveys, promotional activities, might be conducted on our Site by associated third party vendors directly. Your personal information such as name, email, phone number, IP address, country code etc., may be captured by the vendor, in case you provide the details for participation in the Survey, promotional activity. Please note that the personal information may be shared between us and vendors for processing and deriving insights from the survey results, promotional activity.
Links to Third-Party Sites : Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by other websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.

7. How long do we store and use your Information?

We retain the information which we have collected no longer than is necessary. This is determined on a case by case basis. Normally, we will retain the information as long as you maintain an account with us and till the time you continue to access and use our Services. We will delete your information as soon as reasonably possible, based on your account activity and in accordance with applicable law(s), whenever you request us to do so. However, we may archive and/or retain some information for legal purposes.

When you use the Services or Sites (or any of its sub sites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or for which access is not otherwise required. Because of the way we maintain certain services and/or due to requirements under applicable laws for retaining or preserving information, after you delete your information, such information may take a period of time before they are deleted from our active servers.

8. Data Erasure

We retain your personal information as long as necessary for us to provide services to you or you ask us to not retain your data. If you no longer want us to use your information then you can request that we erase your personal information and close your Services account as soon as reasonably possible, based on your account activity and in accordance with applicable law(s).

We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.

We may retain and use your personal information to the extent necessary to comply with Our legal obligations. Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the Sites, even after your account is cancelled. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain with us, but are disassociated from personal identifiers.

You can request for deletion of your information by writing to our designated Grievance Officer, in writing or through email. Please note that if you have multiple accounts with Us, then you will have to raise separate requests for each of the accounts, along with the associated email IDs or phone numbers. Further, we may retain and use your personal information to the extent necessary to comply with our legal obligations.

9. Reach Out to Us

For any queries related to this Privacy Policy, or any grievances in relation to the collection, usage and processing of your personal information, you may contact the designated Grievance Officer as per the details mentioned below :

Name: Richa Tyagi

Designation: Grievance Officer

Address: 3rd Floor, Plot B, Khasra 360, Sultanpur, M.G Road, New Delhi 110030,
Phone: +91 11 40356666

Email: grievance@hook.online

Privacy Policy for Regions with GDPR Applicability

We, Editorji Technologies Private Limited (“We”, “Our”, “Us”, “Company”), are licensed to operate and manage the website hook.online and recognizes the importance of maintaining the privacy of every user who visits our website. We value your privacy and appreciate your trust in us. We are committed to be transparent about the data we collect about you, how it is used and with whom it is shared.

This Privacy Policy is applicable in the European Union (EU), European Economic Area (EEA) and the United Kingdom (UK), and is pursuant to the General Data Protection Regulation. It applies when you use/visit our website or any other online service that links or refers to it. It does not govern or apply to information collected or used by the Company through any other means.

For the purposes of this Privacy Policy and the processing of personal data processed pursuant to it, Editorji Technologies Private Limited is a Controller under the applicable law.

1. Data We Collect

We collect and process data when you visit our website, interact with it or register on the website to avail services offered. Please note that these data are not always considered ‘Personal Data’ under the applicable law.

Some examples of your personal data collected and/ or processed by the website are-

Personal contact details such as name, addresses, telephone numbers, and personal email addresses
Date of birth
Nationality
Payment Details
Information about how you use our services and about how you use our website

These data are either provided by you to us or are collected through your usage of the website and the services offered.

2. Data You Provide Us

a) We collect data when you browse the website or interact with it, including registration on the website for purposes like subscription or newsletters, open or respond to an email from us (promotional or informational).

b) We collect data when you fill forms, post a comment on our website, raise a query/question to us through phone or email, answer questionnaires, participate in surveys or contact us for other reasons.

c) We collect data from you when you register with us by linking your social media or third-party accounts. By doing this, you are authorizing them to share with us certain data from such accounts, and authorizing us to collect, store, and use this in accordance with this Privacy Policy.

During your visit to the website or interaction with it, we collect the following data from such usage or interaction:

1. We collect data from you using third party tools, browser cookies and web beacons in order to improve user experience.
2. We may collect non-personal data about the computer, mobile device, or other device you use to access the services, such as IP address, geo-location information, unique device identifiers, browser type, browser language and other information for the purpose of providing customized information on the browser.
3. The website may capture your current location if you choose to enable the same in your browser.
4. We collect data about your preferences with respect to the usage of the website, information on the links clicked by you and browsing data like the duration of sessions and searches on the platform.

Please note that we may use cookies and/ or other similar technologies to collect some of the data listed above, details of which are provided separately in the cookie policy.

3- How We Use the Data We Collect?

a)To provide and manage the Services you request: This includes, for example, processing your subscription, sending you electronic newsletters, or enabling you to participate in the features provided by the Services. It also includes providing personalized content and recommendations to you, including by email. Through such features, we are able to bring you information and content tailored to your individual interests and needs.
b)To reach you: We may periodically contact you with offers and information about the Services and our affiliates, including in connection with your accounts, online surveys, legal notices, news stories, new features, new products that you are entitled to access, and other important information. You may opt out of receiving commercial email messages from us by following the instructions contained in those email messages.
c)To Customise Advertising: We may use your information to facilitate the delivery of targeted ads, promotions, and offers to you, on behalf of ourselves and advertisers, on and off the Services.
d)To Understand You Better: The Services conduct research on our users’ demographics, interests and behavior based on the information we collect. We do this to better understand and serve our users, and to improve our products and services.
e)To Protect the Rights: We may use your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Company, its employees or agents, or other users and to comply with applicable law.
Consent: We may otherwise use your information with your consent or at your direction.
g)To Handle and correct any incidents or errors of the Site.
h)For internal audits on data analysis and audience statistics

4. Right To Object

You have the right to object to our processing of your Data which is used to send you promotions, special offers, marketing messages, including where we build profiles for such purposes. You may also object to the processing of your Information [including where the processing is profiling] on the basis of our legitimate interest and your objection to such processing.

5. Failure To Provide Information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you, or we may be prevented from providing certain functions or services which require a particular type of non-essential cookies to function. You hereby accept and agree that we shall not be held liable in any manner whatsoever if we are unable to perform our services or if there is a deficiency in our services to you due to your failure to provide such information.

6. Data Retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, auditing or reporting requirements. To determine the appropriate retention period for your data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your Information so that it can no longer be associated with you, in which case we may use such Information without a further statement to you.

7. How We Share Your Information?

We may share your information with third parties for other business purposes as follows:

Through Social Media Services: If you log into the Services with a social media service or if you connect a social media account with the Services, we may share your information with that social media service. The social media services’ use of the shared information will be governed by your social media account settings. If you do not want your information shared in this way, do not connect your social media service account with your Services.
Business Partners: We may also share your information with business partners to provide you with services that you request.
Service Providers: We may share information with vendors providing contractual services to us, such as hosting vendors, advertising service providers etc. We also may share your information, including your payment information, as appropriate to process your payments for the Services or complete a transaction.
Public and Government Authorities: We may share your personal information as we believe is necessary or appropriate to protect, enforce, or defend the legal rights, privacy, safety, or property of the Services, our employees or agents or users or to comply with applicable law or legal process, including responding to requests from public and government authorities.
Affiliate Companies: We may share information within our family of affiliated companies and business associates.
Third Parties for Content, Ads, or Functionality : When you use our Services, third parties may collect or receive certain information about you and/or your use of the Services through the use of cookies, beacons, mobile ad identifiers, and similar technologies, in order to provide content, advertising, or functionality or to measure and analyze ad performance, on our platforms. This information may be combined with information collected across different platforms, online services, and other linked or associated devices. These third parties may use your information to improve their own services and consistent with their own privacy policies.
Merger: In the event the Company is merged with or acquired by another company or in case of reorganization or restructuring of business, we and Our affiliates may share your personal information, wholly or in part, with another business entity.
Surveys and Promotional Activities Conducted for Site: Surveys, promotional activities, might be conducted on our Site by associated third party vendors directly. Your personal information such as name, email, phone number, IP address, country code etc., may be captured by the vendor, in case you provide the details for participation in the Survey, promotional activity. Please note that the personal information may be shared between us and vendors for processing and deriving insights from the survey results, promotional activity.
Links to Third-Party Sites : Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by other websites or other services. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use.

In addition to the sharing described in this Privacy Policy, we may share information about you with third parties whenever you consent to or direct such sharing.

8. International Data Transfers

There will be occasions where the data we collect is required to be transferred to countries which do not have an adequacy decision by the European Commission. This means that the country to which we transfer your information does not provide adequate level of protection. To ensure that your information is adequately protected, we reply on measures to ensure that your information is treated in a manner which is consistent with the applicable law.

9. Your Rights and How to Exercise Them

a) You may raise a request to us for a copy of your personal data as well as their rectification or erasure.

b) You may use your right to restrict a processing or to oppose a processing. Please note however that in the event you exercise your right to restrict or oppose a processing, your access to all or part of the website and / or to the services may be impacted.

c) You can request to exercise your right to data portability, that is to say the right to receive the personal data that you have provided us in a structured format, in order to transmit such data to another controller.

d) To exercise your rights, we encourage you to contact us via email using the contact details provided below-

Name: Richa Tyagi

Designation: Grievance Officer

Address: 3rd Floor, Plot B, Khasra 360, Sultanpur, M.G Road, New Delhi 110030,
Phone: +91 11 40356666

Email: grievance@hook.online