Sent money to a wrong UPI number? You are not alone. Though one must always cross the UPI ID and number before transferring any money or transferring a small amount to confirm if the account is valid, sometimes mistakes can happen.
So don't panic as these 3 ways can help you get your money back.
Act fast: Use your UPI app’s features
The only firmly held rule in such a situation of mistaking a UPI transaction is that you have to be very quick in your response. It is your very first and immediate reaction to the error that counts. You should go to your UPI application right away and open the menu, look for a ‘Get Help’, ‘Contact Support’, or ‘Dispute Transaction’ section.
Do not hesitate to submit a ticket as soon as possible, and if you can provide a lot of details such as the recipient’s data, the transaction ID, the date, and the sum transferred. The earlier you start, the better will be the result.
Many UPI programs have a very short and efficient way to seek help in such cases, so you can usually complete this step with only a few clicks
Contact your bank: File a complaint
Should support from the UPI application turn out to be unhelpful, you can raise your problem to the bank by phone or in person. A mistaken transfer is the case you want to discuss with the bank, and a thorough complaint should be submitted telling them everything of importance, including the transaction ID, your bank account details, and the description of the issue.
Timing is essential here as well, and it is best to do so within 24 to 48 hours of the transaction if you want to be successful.
The reversal process can also be expedited if the bank where the sender and the recipient hold accounts is the same. Banks will authenticate the accusation and, if their regulations and schedules permit, will return the money accordingly
Reach out to NPCI and RBI Ombudsman
The next alternative after your bank refuses assistance should be the National Payments Corporation of India (NPCI), the body that regulates UPI transactions in India. The NPCI complaint form on the website needs to be completed with all details in case of an issue, or you can get assistance by calling the toll- free number, 1800-120-1740. You need to know that there is an expiration date for filing a complaint. Normally, the complaint should be lodged within 45 days of the transaction.
But, if NPCI fails to act on your complaint in 30 days, reach out to the RBI Ombudsman. It is the highest banking error support level in India.
It is crucial to follow up on all levels of your complaints and keep every detail and document safe.
