We all know Amazon as the OG e-commerce giant that literally sells everything(the A to Z logo significance). But back in 2014, Jeff Bezos decided they needed their own iPhone-killer and entered into one of the most challenging industries: the smartphone business. What followed was a tech blunder so epic, it became the corporate equivalent of failing your board exams despite having four years of coaching. We’re talking about the Amazon Fire Phone.
Honestly, the summary to this story in one single line would be: 'Too late, too pricey, and too gimmicky.'.
Amazon, after spending nearly four long years and possibly hundreds of millions on research and development, launched the Fire Phone. They didn’t price it like their affordable Kindle but at a flagship price of $199 with a two-year contract, putting it in a direct face-off with the iPhone and Samsung Galaxy.
If you’re thinking that's a pure sigma move then no it wasn’t. Rather Apple launched their iPhone 6 and 6 plus which became one of the highest selling phone units ever, with 222 million units sold globally. Fire Phones couldn’t even hit the 35,000 mark.
Because Amazon, known for the master of value, was trying to sell a premium phone.
When the world was familiar with android and iOS, Bezos decided not to sign a deal with any of them, rather said let's have our own OS. The Fire Phone ran on Fire OS, a heavily customized version of Android(they thought nobody will notice) that, crucially, skipped the OG Google Play Store and lacked their own vibrant App Store.
This clearly meant no easy access to must-have apps like Google Maps, YouTube, or even proper Gmail. In a world hooked on Android and iOS ecosystems, this was a death sentence. Basically, they targeted Apple, but were unknowingly competing with Nokia and BlackBerry.
The phone's main USP was its unique features:
Sales were disastrous. Reports suggested Amazon had sold a mere 35,000 units in its first two months. With stacks of unsold phones sitting in warehouses (the ultimate inventory burden), Amazon announced a whopping $170 million write-down and cut the contract price to a desperate 99 cents.
By late 2015, the production was quietly shut down. The Fire Phone failed because Amazon built a device focused on Amazon’s needs (selling more products), not on the customer’s needs (a great app experience and a decent price). It was a tough lesson for the tech giant, proving that not even a trillion-dollar company can skip the basics.